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Error: Critical Error

Error: Critical Error

Nov 25, 2013

Symptom:

Users receive the following error message:

 

Diagnosis:

Ask the user to see what version of internet explorer they are using

Cause:

This problem is caused by the browser Internet Explorer 10 and 11

Resolution:

  1. Log on to AMS

  2. Go to Internet explorer menu --> options and navigate to Tools --> Compatibility View setting

 

3. Click “Add” Button

 

 

4. The URL is added into the Compatibility view list as appear below

5. Click “Close” button.

6. Open Internet explorer again and you should be able to view award record.

 

The following can be sent to the user for easy reference ()