JIRA Support Team
The below table contains the list of JIRA support staff by Region, and Support Level
Region | Name | Support Level |
|---|---|---|
Asia
| Mari Mar Cumpio | Level 3 |
Raymond Luciano | Level 3 | |
Krishna Sugiartha | Level 2 | |
Stanikzai, Hidayatullah | Level 1 | |
Thiha, Maung Maung | Level 1 | |
MEEE | Mohammad Ramadan | Level 3 |
Wadee Yacoub | Level 1 | |
Africa | Martin Bucah | Level 3 |
Max Zegbe | Level 1 | |
Pahima, Bertrand Pingdwêndé | Level 1 | |
Salma Osman | Level 1 | |
Meseret Tsegaye | Level 1 | |
Europe | Antony Gardner | Level 3 |
Mike White | Level 3 | |
Dennis Betts | Level 2 | |
Ian Dobie | Level 3 | |
Carlos Antunes | Level 3 | |
Tyrone Glaister | Level 3 | |
LAC | Silvio Ponce | Level 1 |
Adolfo Aspiazu | Level 2 |
Support Level Matrix by Component
The below matrix should serve as a rough guideline on what type of JIRA support tickets each support level can work on.
Component | Description | Level 1 | Level 2 | Level 3 | Confluence Links |
|---|---|---|---|---|---|
Apps | Installing, updating, deleting Apps within JIRA | No | No | Yes |
|
Automation | Setting up and amending automation rules, e.g. assigning the correct Priority on a ticket, etc. | No | No | Yes |
|
Confluence | Setting up a new Confluence space, editing existing spaces, permissions, etc | Yes | Yes | Yes |
|
Dashboard | Creating new dashboards, editing, and sharing | Yes | Yes | Yes |
|
Filters | Creating new filters, editing, sharing, writing JQL | Yes | Yes | Yes |
|
General Inquiry | General support queries regarding JIRA support | Yes | Yes | Yes |
|
Login Details | Troubleshooting login problems. AD authentication issues, creating a User ID in JIRA, SSO, etc | Yes | Yes | Yes |
|
New Project Request | Creating a new project and setting up an email handler (optional) | No | No | Yes |
|
Performance | Monitoring the performance and speed of JIRA interface, email handlers, etc | No | Yes | Yes |
|
Permissions | Permissions to view, edit, projects, dashbaords, filters | Yes | Yes | Yes |
|
Training Request | Basic JIRA training requests for new starters (what is JIRA, how tickets are submitted, workflow, dashboards, etc) | Yes | Yes | Yes |
|
Upgrade | Periodic upgrades of JIRA and Confluence | No | No | Yes |
|
Virus / Spam / Spyware | Working with the vendor to address IT security problems | Yes | Yes | Yes |
|
Workflows | Creating, editing, deleting project workflows | No | No | Yes |
|
How to raise a Support ticket with Valiantys
Use the following URL to read instructions on raising a support ticket with Valiantys support:
https://delivery.valiantys.com/display/VS/Raise+a+support+request
Contact number | Support Email |
|---|---|
France +33 5 32 80 01 66 |
List of SCI declared support members
The following SCI contacts can log a support ticket with Valiantys
Antony Gardner
Dennis Betts
Jay Padharia
Krishna Sugiartha
Mari Mar Cumpio
NOTE: To avoid duplicate tickets or any confusion, ticket being logged with Valyantis by any focal person mentioned above should include rest of group members in watcher's list.
Related articles