How to set up JIRA automatic alerts
This article will describe how to set up automatic email alerts in JIRA using the Notification Assistant for JIRA plugin.
Note: You must have JIRA admin rights to execute the below steps |
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Step-by-step guide
In the example below we will set up automatic notification emails when a new ticket is logged from users in Nepal.
To do this we first need to setup and save a JIRA filter that will provide a list of all new tickets where the Reporter Country is Nepal.
Setup and save the required JQL filter. The filter below is configured to show tickets where the Service is General IT Support and Country is Nepal and the status of the ticket is New
2. Edit the permissions on the filter by clicking on Details, Edit Permissions, then set the viewers as Anyone on the web and click on Add. Then click on Save.
3. Type gg on your keyboard, search for Manage apps, then click on the Manage apps dropdown.
4. Find Notification Assistant for JIRA then click on Get Started
5. We need to first create an email template, which will be sent as the notification to the recipient(s). Click on Add Email Template
6. Setup the email template based on your requirement (or use the example below).
7. Click on Save
8. Click on Add Notification
9. Insert the following
Notification Name: e.g. ITS Nepal Tickets
Description
JQL Expression: Insert the name of the JIRA filter that you saved in Step 1
Executing User (Actor): insert IT Support
Email Template: Select the template that you saved in Step 6
Recipients: Select who should get the notifications. I recommend entering a single user for testing, then when happy with the solution add more users (eg. JIRA group, DL, etc)
Trigger Configurations: Click on Event and select Issue Created. This will send a notification each time a new ticket is created
10. Click on Save
11. Test the solution by creating a new ticket that matches the criteria. An example of the automated email is below.
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