SC Member countries will be accessing Jira Dashboard but can't view the HR Oracle tickets if they are not the reporter or do not have an HR role permission in Jira.

Solution

Creating an automation rule to assign Member users for the 2nd level security level to be able to view HR Oracle tickets

1. Go to Project settings → Project automation

2. Select HR issue created - 2nd level security view

3. Find the component "If matches contain Country" whose value is equal to the country you will need to assign users.

Open

a. Select the component "Then: Edit issue fields Who are you creating this for?

b. Type the user's name, which should appear in the dropdown list.

c. Select the user

d. click save

Open

e. Click Publish Changes

If the country is not in the automation

a.  Go to the bottom page of the automation

b. Select add else component

c.  On the Else block, add conditions 

d. Select the condition type "Issue field conditions"

Open

e. On the Issue fields conditions, Choose the field "Country", the condition is "Equal" and the value (ex. Denmark, Norway)

Open

f. Click Save

g. Under your created component, you should see a plus sign below and indented in the block. Click on it to "add component"

Open

h. On the new component, select "New action"

Open

i. Select "Edit issue"

Open

j.  On the edit issue, click on the "Choose fields to set...", and search "Who are you creating this for?" field

   note: There are two custom fields, Who are you creating this for? the field is for a single user Who are you creating this for? (multi) is for more than 1 user

k. Tick the box on the field to select.

Open

l. Type to find a matching user

Open

m. click save

n. Click Publish Changes

Next steps

4. Go to Project settings → Project automation

5. Select HR issue edited - 2nd level security view

6. Repeat the steps from steps 3 and below.

Related articles