Handling JIRA Support Tickets
This article describes how JIRA support tickets must be handled.
All JIRA support tickets must show JIRA as the Service field. They should not be handled under any other services (i.e. General IT Support, OneNet, etc) |
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The following steps describes how to change the Service field for a JIRA ticket which has accidently been logged under the General IT Support service.
Open the support ticket by searching for it in the search box (top right), or an alternative preferred method
2. Click on Edit
3. Click on the Service dropdown and select JIRA
4. Select a Component for the ticket using the dropdown (If you are unsure of the component select Component Not Complete)
5. Click on Update on the bottom of the ticket
6. The ticket will now show JIRA as the Service, and display the selected Component