Editing Issue Urgency Text
This article provided information on how to edit the text within the Urgency field to add the word 'any' for the urgency "Not able to complete any work".
Note:
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Step-by-step guide
Log into JIRA-UAT - https://jira-uat.savethechildren.net/
Press gg on your keyboard and navigate to Behaviours
3. Click on Edit against ITS Fix priority
4. Look for the required urgency within the first script box and add the word any within it
5. Repeat the same process for the second script box by adding the word any within it
6. Click on Save
7. Open the project settings for the ITS module and click on Workflows
8. Edit the Incident workflow
9. Click on Diagram, then click on the first transition Create
10. Click on Post Functions
11. Edit the first post function
12. Add the word any within the script, and click on Update
13. Click on Publish on the workflow and save a backup copy
14. Navigate to the Urgency field by using the below URL:
JIRA PROD: https://jira.savethechildren.net/secure/admin/ConfigureCustomField!default.jspa?customFieldId=14811
15. Click on Edit Options
16. Click on edit against the entry that requires modification.
17. Add the word any then click on Update
18. Click on Done when complete
19. Test the change by logging a new ticket. In particular test the automations by changing the Impact, and Urgency values to make sure the Priority is being updated correctly.