Change approver for a short time (L1)

Symptom:

When the approvers go on leave, they usually nominate someone from their teams as a designated approver during their absence. They often request AMS Support to add that deputy person as an Approver in AMS so that they can approve awards on AMS while the Country Director/ Regional director or Member approver is out of office

Cause:

Holidays/ Out of Office

Solution:

Tell the approver to use the delegate function on the front screen of AMS. They can input the first and last date of their absence and who is to approve on their behalf. This can only be done by the approver.

Additional Notes:

If the approver has already left and not set up their delegate functionality. This cannot be dealt with by first line support.

NB: We should not add acting country directors or regional directors to AMS as approvers. It is sufficient for them to be in either Reader or editor group to be able to progress tasks that are auto-delegated to them.