GHA Comments and Assessment

Please read the Quick Guide "Quick Guide – GHA Assessment and Comments" to understand the GHA functionality. This is on the learning page or link below: 

AMS Quick Guides D.1 - GHA Assessment and Comments.pdf

• When a user contacts AMS Support with a question related to GHA Assessment and Comments, follow the below steps: 

  • Make sure you have read the quick guide. Answers about the functionality are all there

  • Analyse and diagnose the question/ issue from user

  • If the answer is in the quick guide, then use that to answer the user and signpost user to the quick guide

  • If query is related to an error message, make sure there is enough information like an example of a SOF, screenshots, etc.

  • If it is an error message, complete above point first and assign to level 2

• Adding or removing a Donor from the GHA Donor list 

  • Users need to submit their request to add or remove a donor from the GHA Funding Network donor list to the Super User of their office. Requests to AMS support should come from the Superuser. L1 is to assign to L2 as soon as the request comes from the super user, for the request to be actioned

  • Note for L2: If the request is to remove a previously checked donor from the GHA Funding Network, please inform the user that any awards where the GHA Assessment and or GHA Comments field have content, these fields will remain even after the the checkbox is unticked on the donor record. Where there is no content in these fields, once the donor is no longer part of the GHA network these fields will disappear. Please be mindful of the GHA status of the Donor and the Originating Donor if these fields have no content but remain after unchecking a donor (it could be that the other donor on the record (if there is both an originating donor and a donor on the award in question) is also part of the network - in these cases the fields will remain regardless of content).

• Updating GHA Assessment and Comments 

  • The user can edit the GHA assessment field as long as the award is not Agreement/Active 

  • If the award is Agreement/Active, and the user needs to update the GHA Assessment, they to run an amendment and ask for AMS support to update accordingly

  • GHA comments are editable by the user across the Award lifecycle 

• Impact of Change of Donor or originating donor on GHA Assessment and GHA comments 

  • If the user requests updating the donor and/or the originating donor and either is Part of the Global Health Assistance Network, L1 needs to share with the response to the user the below. 

    • Due to change of Donor/Originating Donor, the GHA Assessment field is now cleared, and you will need to reassess and add a relevant comment to the new assessment accordingly