I cant charge against this SoF (L1)

Symptom:

The user claims they cannot post expenses against this SoF in FMS/Agresso or

They said that the SOF is active in AMS and not in FMS or

DRCs are in AMS not in FMS 

Diagnosis:

Check the award.

Is it active?

Are there budget lines?

Does it have valid start, end and final posting dates?

Are there any projects linked against the award?

Cause:

If any of these are no, then that is the problem, ask the user to finish workflows and complete all necessary data. Otherwise the problem is the AMS/FMS interface.

Solution:

If the problem is with AMS/FMS interface ask user to log a ticket with FMS.

Also do have a look at the Frequently Asked Questions documents (available for download from the AMS Learning and guidance page).